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- Customer Success Story Hume Housing
Customer success story
Hume Housing
How Hume Housing cut costs by two-thirds with Continia Document Capture
About the company
Hume Community Housing Association Co Ltd (Hume Housing) builds properties, manages tenancies for owners, and provides homes and services to diverse customers. The organization also supports customers in maintaining their tenancies, building resilience, participating in life, and reaching their full potential.
To do this, Hume engages in partnerships with a range of services and organizations, including social service providers, other community housing providers, financiers, developers, real estate agents, and government agencies.
The challenge
Hume Housing manages more than 9,000 customers across Australia; due to that, their accounting department processes up to 5,000 payables per month. Previously, the different departments would collect all their invoices and send them to a central location by various means. Each invoice was handled several times to get the check cut – as you can imagine, this was a lengthy process.
The importance of taking advantage of electronic storage of invoices, directly connected to payables in their Business Central, became particularly apparent during the COVID-19 shutdown. For that reason, the key focus became automation and digitization to improve productivity, reduce paperwork and errors, improve safety in connection with Covid-19, and streamline processes in their complex array of clients, suppliers, and partners across the private, public, and non-profit sectors.
Choosing a solution: Continia Document Capture
After a product evaluation, Hume Housing chose Continia Document Capture as the best and most comprehensive end-to-end add-on solution that would work for their complex business activities and rules. This add-on solution integrates seamlessly into Hume Housing’s ERP system, Microsoft Dynamics 365 Business Central.
"Continia is very intuitive, super slick, and will have a huge payoff for us the longer we use it. We are already seeing the benefits of moving to a paperless accounting office and it’s pretty exciting!"
Digitizing payables in weeks
In 4 weeks, Dynamic Aspect successfully deployed and integrated Document Capture into their Business Central. Regarding this, Lee Huynh, Senior Manager, Technology at Hume Community Housing, states that:
“We were able to get Hume Housing up and running on Continia in just a few weeks. It’s so refined and well-integrated with Microsoft Dynamics that it is a very quick implementation.
The Continia solution is ideal for a business like ours that deals in a great volume of paperwork. It’s not only good value and easy to use, but it can be a huge time-saver.”
Cost reduced by
2/3 on manual tasks
No more
physical documents
Implemented
in a few weeks
Automation and efficiency gains
Now, the payables are scanned, automatically entering the transaction and saving the invoice into the digital-file archive - the paper copy isn’t needed anymore. That’s where the time savings come in. Time saved is also most noticeable regarding reduced errors and rework by not having manual data entry.
Additionally, grabbing a large stack of invoices and not having to sort them alphabetically and by other attributes, as they did previously, is more than just time savings. Now, it automatically scans an invoice, taking away all paper management. Ultimately, Dynamic Aspect reduced their client's costs of manual operations by two-thirds.
The Continia solution is ideal for a business like ours that deals in a great volume of paperwork. It’s not only a good value and very easy to use, but it can be a huge time saver.
Transform your invoice process in just four weeks
Cut manual work by 66% and eliminate paperwork for good. Continia Document Capture made it possible for Hume Housing—and it can do the same for you.
Learn more about Document Capture