Customer success story

Fleetwood Australia

Fleetwood Australia is an Australian Stock Exchange listed company and has been in operation for over 50 years. It consists of 3 businesses: Building Solutions, RV Solutions, and Accommodation Solutions.

Digital transformation

In 2017, Fleetwood underwent an IT transformation project by upgrading to the latest version of Microsoft Dynamics 365 Business Central and implementing our add-ons to meet their specific business requirements. After implementing Continia's Document Capture with help from our partner, Carrot Solutions, approximately 80% of all invoices became processed automatically - this automatic processing has 100% eliminated their issue with errors.

“I wanted us to work smarter, not harder, and now AP Staff require less overtime and with an increase in jobs we did not need to increase AP staff.”
- Chris Stevens, CIO at Fleetwood Corporation Ltd

Fleetwood Corporation Ltd
 

80%

Approx. 80% of all
invoices are processed
automatically

1 year

Return on
investment in 1 year

0

Zero
entry errors

Upscaling: the requirements

Fleetwood processes thousands of invoices each month. Chris Stevens, Fleetwood’s CIO, wanted a solution to automate AP invoice processing so that Accounts Payable staff could focus on higher-value tasks. After evaluating several solutions, Chris proceeded with Document Capture due to its tight integration with Dynamics 365 Business Central, its continuous development, and the local support from Carrot Solutions.

We primarily use Document Capture to automate the reception and authorization of supplier invoices. With so many jobs in progress and Project Managers at many locations, it can be a challenge to get invoices authorized and Document Capture has allowed us to streamline this process. I wanted us to work smarter, not harder - now our AP staff requires less overtime, and with an increase in jobs, we did not need to increase AP staff.
Chris Stevens, CIO @ Fleetwood Corporation Ltd

The benefits

Using Document Capture, staff from different businesses can fill in for each other when they are absent from work. Fleetwood's business process ensures vendor products and services are received. Document Capture automatically processes the supplier's invoice - matches it against the receipts, posts the purchase invoice when they match, or sends the invoice to the appropriate person for review when they don't. Automatic processing has removed the problem of typing errors. Approximately 80% of all invoices are now processed automatically. Fleetwood reached their return on investment in under one year.

Continia Document Capture

Document Capture from Continia is a solution that reduces typing errors and processing times, thereby ensuring documents received by the business, such as purchase orders and invoices, are processed efficiently and accurately. It is designed to work with Microsoft Dynamics 365 Business Central and is 100% integrated, making the installation and implementation process straightforward.

Learn more about Continia Document Capture